Frequently Asked Questions

Everything you need to know about your Chairus experience.

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization.

Do your chairs require assembly?

Yes, most of our furniture items require some assembly. We provide clear, step-by-step instructions and all necessary hardware in every box to make the process as easy as possible.

Are the colors on the website accurate?

We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight color variations may occur.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Affirm or Klarna.

Do you offer a warranty on your furniture?

Yes, all Chairus products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.